Frequently Asked Questions.
YZA is a Marrakesh-based brand founded by Nawal Rmili. We design and hand-make basket bags, leather totes and limited resort-wear—celebrating modern Marrakesh life, craftsmanship and a women-run atelier.
Each piece is designed by Nawal and crafted by hand in our 100% women-run atelier in Guéliz or by partner cooperatives. Palm-leaf baskets are braided in natural doum; leather bags use quality hides (often end-of-rolls); garments are produced in small runs with natural or upcycled fabrics.
Sometimes. We work in small batches and re-edit community favorites. Follow @yzahandmade on Instagram to vote on restocks.
We ship worldwide from Marrakesh. Orders ship within 48h (Mon–Fri). Delivery times depend on destination and carrier; estimates appear at checkout. International orders may be subject to local duties and taxes upon delivery.
30 days from delivery for unworn items in original condition and packaging.
Sale/discounted items are not returnable.
First return is totally free, after that, return shipping costs are paid by the customer.
To start a return, contact contact@yza-shop.com
We can repair loose stitching, hardware, or replace a fallen bead/handle when possible. Email your order number and photos to contact@yza-shop.com
Small customizations (strap length, bead options, limited colors) may be possible depending on stock. Typical lead time: 1–3 weeks. Email us to check feasibility.
Yes! Visit our studio in Guéliz, Marrakesh. Check “Visit the Studio” for opening hours and events, or DM us to book a private visit.
