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YZA Shop

Deliveries, returns & exchanges

⩓ Delivery

What are the delivery times ?
Your order is shipped within 48 hours. Delivery times vary depending on the delivery method and the recipient's country. In general, it takes 48 hours for delivery to Morocco, 3 to 7 days for Europe and 10 to 15 days for the US and the Middle East.

How much is shipping ?
We do our best to offer free delivery to our customers. As a young brand, we don't always have the possibility. The cost then varies according to the destination of the package and the method chosen. The final price will be given to you when finalizing the cart. Be careful to also take into account the import taxes that users from certain countries must pay and that we cannot predict.

How to track my order ?
As soon as your order is shipped, you will receive a tracking link to track your package within Europe. Depending on the destination and delivery method chosen, a link may not be available and we will then keep you informed by e-mail of the various stages.

⩓ Returns & Exchanges

Can I return or exchange my item?
You can return or exchange defective or damaged items within thirty days. To be eligible for a return, your item must be unused and in the condition you received it. It must also be in its original packaging. Unfortunately, items on sale or on promotion are not...

When will I be refunded?
Once your return has been received and inspected, we will email you to let you know that we have received the returned item. If your refund is approved, it is processed and your original credit card or payment method is automatically credited within a few days.

How do I return my product?
To return your product, you must send it to the following postal address: 66 rue Yougoslavie, Marrakech, 40000, Morocco. The shipping costs related to the return of your item are your responsibility except for the first return which is free.

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